JUMPSTART – PRIVACY POLICY


JUMPSTART GLOBAL PTY LTD (ABN 43 681 836 500) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you. We may interact with you through our mobile application as a user who requests roadside assistance services from our partners (Users) or a partner who provides roadside assistance services to Users (Partners).
The Information We Collect
Personal Information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
  • Basic identifying and contact information, such as your name, email, phone number;
  • Where you are a User, your car registration details and location services data when you make a request through our mobile application;
  • Where you are a Partner, basic identifying and contact information about your business, such as your company name, company email, company phone number or your Australian Business Number;
  • Details about payments to you from us, from you to us, and between Users and Partners, and other details of services you have purchased from Partners or Users have purchased from you;
  • Information you provide to us when you participate in any interactive features, including surveys, feedback forms, contests, promotions, activities or events;
  • Your preferences in receiving marketing from us and our third parties and your communication preferences;
  • If we need to verify your identity, your government-issued identification and proof of address documents;
  • If you access our mobile application or any software or websites we make available to you, details about your use of such platforms, which may include username and password details, your internet protocol (IP) address, your search queries or browsing behaviour;
  • Where you are a worker of ours or applying for a role with us, your professional history, previous positions, and whether you hold required authorisations or licences.
Sensitive Information: is a sub-set of personal information that is given a higher level of protection. This may include:
  • Where you apply for a role with us:
    • Results of criminal records checks;
    • Professional registrations and associations (if applicable);
  • Where you are a User, any sensitive information shared when using the messaging feature on our mobile application;
  • Where you are a Partner:
    • Results of identity verification checks, which may include criminal records and professional registrations;
    • Racial or ethnic origin;
    • Any sensitive information shared via our messaging feature.
How We Collect Personal Information
We collect personal information in a variety of ways, including:

• when you provide it directly to us, including face-to-face, over the phone, over email, or online;

• when you complete a form, such as registering for any events or newsletters, or responding to surveys;

• when you use any software or website we operate and make available to you (including from any analytics and cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies); or

• from publicly available sources.
Why We Collect, Hold, Use and Disclose Personal Information
Personal Information: We collect, hold, use and disclose your personal information for the following purposes:
  • To work with you as a customer or supplier;
  • To contact and communicate with you about our business and your enquiries;
  • For internal record keeping, invoicing and administration;
  • For analytics, market research, and business development;
  • For advertising and marketing (including promotional offers);
  • To run promotions and competitions;
  • To assess employment applications;
  • To comply with legal obligations.
Sensitive Information: We only collect, hold, use and disclose sensitive information for:
  • Any purposes you consent to;
  • The primary purpose it was collected for;
  • Secondary purposes directly related to the primary purpose;
  • Contacting emergency services or your support person where there is a serious risk to life, health or safety;
  • As otherwise required or authorised by law.
Disclosure of Personal Information to Third Parties
Personal Information:We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information (excluding sensitive information) to:
  • • our employees, contractors and/or related entities;

    • identification verification software service providers;

    • IT service providers, data storage, web-hosting and server providers;

    • marketing or advertising providers;

    • professional advisors, bankers, auditors, our insurers and insurance brokers;

    • payment systems operators or processors, such as Stripe;

    • our existing or potential agents or business partners;

    • if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;

    • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

    • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

    • third parties to collect and process data, such as analytics providers and cookies; and

    • any other third parties as required or permitted by law, such as where we receive a subpoena.
Sensitive Information:

We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:
 • our employees, contractors and/or related entities;

• identification verification software service providers;

• IT service providers, data storage, web-hosting and server providers;

• professional advisors;

• if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;

• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

• third parties to collect and process data, such as analytics providers and cookies; and

• any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas Disclosure
We may store personal information overseas. Where we disclose your personal information to third parties, those third parties may also store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles..
Your Rights and Controlling Your Personal Information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Storage and Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
User-Generated Content
We may enable you to post reviews, comments, photos and other user-generated content. Any content you choose to submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available. We are not responsible for the privacy, security or accuracy of any user-generated content you choose to post or for the use or misuse of that information by any third parties.
Cookies and Analytics
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading. However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.
Google Analytics:
We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device. To find out how Google uses data when you use third party websites or applications, please see here.
Facebook/Meta Analytics:
We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
Links to Other Websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Personal Information from Single Sign-On Accounts
If you connect your account with us using a single sign-on account, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider. The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share. We use the personal information we receive from the single sign-on provider to create a profile for you on our platform and to access our services. Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.
Use of Location Services Data
Where you are a User, we collect your precise or approximate location via our mobile application while a request for roadside assistance services is in progress for the following purposes: 

• to enable you to connect with Partners to receive roadside assistance services;

• for security and safety;

• to prevent and detect fraud; and

• as permitted by law.

We collect this information when you enable our mobile application to use your device’s location services and when our mobile application is open (whether on-screen or not). If you do not want us to use your location for the purposes above, you should turn off the location services in your mobile phone settings. If you do not provide geolocation data to us, it may affect our ability to work with you as a customer or supplier of our business.
Use of Artificial Intelligence (AI)
We may use AI Technologies to:
  • Analyse data, automate tasks, personalise experiences;
  • Improve services and provide customer support;
  • Ensure quality assurance.
We:
  • Ensure service providers protect your personal information;
  • Do not train AI models with your personal data;
  • Provide transparency and human oversight in AI-driven decisions;
  • Implement technical and organisational safeguards;
  • Continuously assess and monitor AI systems.
Data Protection and Security:
Where we use service providers who provide AI Technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law, including by ensuring that we have contracts in place requiring the service provider to protect personal information.

We will not input your personal information into any platform provided by an AI Technology service provider which then trains its model based on that information.

Your Rights and our Commitments:
We will treat information generated or inferred by the AI Technologies about individuals as personal information and you maintain all rights over your personal information as outlined in this privacy policy, regardless of whether AI Technologies are used in processing. When using AI Technologies with your personal information: •

Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI generated outputs and we will take reasonable steps to maintain human oversight and review of significant AI-generated decisions. Our staff are trained to understand the limitations of AI systems and verify outputs before they are relied upon; and •

Security: we implement appropriate technical and organisational measures to ensure that our use of AI Technologies maintains the security and integrity of your personal information. This includes regular testing and monitoring of AI outputs for accuracy and reliability; and •

Risk mitigation: We regularly assess and document the risks associated with our use of AI Technologies in processing personal information and implement appropriate mitigation measures. This includes ongoing monitoring of AI Technologies and regular reviews of their performance and impact.


Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact Us
JUMPSTART GLOBAL PTY LTD (ABN 43 681 836 500)
Email: [email protected]